RETURN ONLINE ORDERS
*ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)
JIMMY LIM provides returns for all items *except Best Buy/Sale/Discounted items
- Items must be in its original condition (tags intact, unworn, unwashed and unaltered).
- Exchanges for articles which do not meet all mentioned conditions will be duly declined.
- All returns must include the INVOICE SLIP. If you lose your invoice slip, you may find and reprint it in your Account info.
- The Return department will get back to you once a return item is received by us and we will email you your credit voucher once the item is received. This normally takes 2- 3 working days.
- All returns which do not meet the above mentioned criteria's will be strictly declined and forfeited.
- If the requested exchange of colour and/or size is not available, we will refund you via store credit voucher which you may utilize for your next purchase within 3 months.
For a much better experience please be in touch with our team at +603 64191027 from 11am to 5pm (GMT+8) and yes, we do honour walk-in exchange at our flagship store DREAM MAKERS CLUB by Jimmy Lim with the Delivery Order document in tow within 14 days.
Return Shipping costs will borne by Buyer
Exchange Shipping costs will borne by Buyer
International Shipping cost will borne by Buyer
* The return parcel is under customers’ responsibility and JIMMY LIM is not liable for any lost return parcel / additional taxes incurred for return parcels.
Please return your items to the address below:
JIMMY LIM Return
Dream Makers Club by Jimmy Lim, Publika Shopping Gallery, B2-1-1 Solaris Dutamas, No 1, Jaland Dutamas 1, 50480 Kuala Lumpur, MALAYSIA
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